• Travel by Air Carnival is subject to conditions of carriage.
• All information is subject to change without prior notice.
• Smoking is prohibited on all flights.
• Passengers must provide valid contact details.

Booking Channels:

• Official Website
• 24/7 Call Centre
• Airport Counters
• Travel Agents

Cancellation Charges:

• Check-in opens 2 hours before departure.
• Check-in closes 45 minutes before departure.
• Boarding gate closes 30 minutes before departure.

• Hand baggage: 7 Kg (1 piece)
• Check-in baggage: 15 Kg free
• Excess baggage charges apply.

• Wheelchair assistance (request 24 hrs in advance)
• Pregnant passengers subject to medical clearance
• Unaccompanied minors allowed with fee

• All passengers undergo security screening.
• Unattended baggage will be removed.
• Carrying prohibited items is an offence.

• Refunds processed to original payment method.
• Processing time: 7 - 14 working days.
• Refund rules vary by booking channel.

Human Resource (HR) Policy

The Human Resource Policy outlines the principles, rules, and guidelines governing employment, workplace conduct, employee benefits, and organizational culture. The company is committed to maintaining a fair, respectful, and professional working environment for all employees.

1. Equal Employment Opportunity

• The company provides equal employment opportunities to all employees and applicants without discrimination based on gender, age, religion, caste, nationality, disability, or marital status.
• All employment decisions are based on merit, qualification, experience, and business requirements.

2. Recruitment & Appointment

• Recruitment shall be carried out strictly based on job requirements and competency.
• All employees must submit valid documents including identity proof, educational certificates, and experience letters at the time of joining.
• Appointment letters will specify job role, compensation, probation period, and employment terms.

3. Working Hours & Attendance

• Employees are expected to adhere to official working hours as defined by the company.
• Punctuality and regular attendance are mandatory.
• Late arrivals, early departures, or absenteeism without prior approval may lead to disciplinary action.

4. Leave Policy

• Employees are entitled to leaves as per company leave structure.
• Leave requests must be approved by the reporting manager in advance.
• Unauthorized leave or extended absence may result in salary deduction or disciplinary action.

5. Code of Conduct

• Employees must maintain professionalism, integrity, and ethical behavior at all times.
• Harassment, discrimination, abusive language, or misconduct will not be tolerated.
• Employees must safeguard company assets, data, and confidential information.

6. Performance & Appraisal

• Employee performance will be reviewed periodically.
• Appraisals and promotions are based on performance and business needs.

7. Health, Safety & Workplace Environment

• The company is committed to providing a safe and healthy working environment.
• Employees must comply with all safety rules.

8. Confidentiality & Data Protection

• Employees must not disclose company or client information.
• This obligation continues even after cessation of employment.

9. Disciplinary Action

• Policy violations may result in warnings, suspension, or termination.

10. Termination & Resignation

• Notice period must be served as per appointment terms.
• The company reserves the right to terminate employment due to misconduct or business reasons.

Note: The company reserves the right to amend, modify, or update this HR Policy at any time without prior notice. Ignorance of this policy shall not be accepted as a defense.